Refund policy
Last updated: 14/02/2026
At B. Ford Company, we want you to be completely satisfied with your purchase. This policy explains your rights and how returns, exchanges, and refunds are handled.
This policy does not affect your statutory rights under UK consumer law.
1. Your Right to Cancel (Consumer Contracts Regulations 2013)
If you purchased online, you have the legal right to cancel your order within 14 days of receiving your item.
To exercise your right to cancel:
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You must notify us within 14 days of delivery.
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You then have a further 14 days to return the item.
To cancel, contact:
Email: support@bfordcompany.info
Subject line: Cancellation Request + Order Number
Refunds will include the original standard delivery cost (if paid), as required by law.
You are responsible for return postage unless the item is faulty or incorrect.
2. 30-Day Returns & Exchanges Policy
In addition to your legal cancellation rights, we offer a 30-day return and exchange period.
You may return items within 30 days of delivery for:
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refunds
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exchanges
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size changes
Return Conditions
Items must be:
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unworn and unused
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in original condition
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in original packaging
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suitable for resale
We reserve the right to refuse returns that do not meet these conditions.
3. How to Request a Return
To start a return:
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Include:
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order number
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item(s) being returned
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reason for return
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We will provide return instructions and the return address.
Return address is provided upon request to ensure accurate processing.
4. Return Shipping
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Customers are responsible for return postage unless the item is faulty, damaged, or incorrect.
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We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Return address provided after request.
5. Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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refunds are issued to the original payment method
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processed within 2 working days of inspection
Please allow additional time for your bank or card provider to process the refund.
Original shipping costs are non-refundable unless required by law or the item is faulty.
6. Exchanges & Size Changes
We offer exchanges within 30 days of delivery, including size changes.
If requesting an exchange:
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contact us via email
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return the original item in resale condition
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the replacement will be dispatched once the return is received and approved
Customers may be responsible for postage costs unless the item is faulty.
7. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery and include photos where possible.
Most items are covered by our 12-month fault warranty.
This covers:
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manufacturing defects
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structural faults
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clasp or fastening failures
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material defects under normal use
This does not cover:
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accidental damage
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misuse or improper care
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normal wear and tear
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scratching, bending, or impact damage
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loss or theft
If a fault is confirmed, we will offer:
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replacement
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repair (if applicable)
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refund (if replacement unavailable)
We will cover return shipping costs for confirmed faults.
8. Items Not Eligible for Return
We may refuse returns if items:
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show signs of wear
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are damaged after delivery
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present hygiene concerns
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are missing original packaging
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have been altered or modified
9. Late or Missing Refunds
If you have not received a refund:
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Check your bank account again.
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Contact your card provider — processing times vary.
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Contact your bank.
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If you still have not received your refund, contact:
support@bfordcompany.info
10. Order Issues & Delivery Problems
Please report the following within 48 hours of delivery:
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missing items
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incorrect items
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delivery damage
This allows us to resolve issues quickly.
11. Contact Information
Customer Support Email: support@bfordcompany.info
Business Name: B. Ford Company
Return address: Provided upon request