Shipping policy

Last updated: 17/02/2026

This Shipping Policy explains how orders from B. Ford Company are processed, dispatched, and delivered.

If you have any questions, contact:
support@bfordcompany.info

1. Order Processing

Orders are processed Monday–Friday (excluding public holidays).

  • Orders are typically dispatched within 1 working day.

  • Orders placed after 1pm may be processed the next working day.

  • Orders placed on weekends or holidays are processed the next working day.

During busy periods, dispatch times may be slightly extended.

2. UK Delivery Times

Estimated delivery time:
1–3 working days after dispatch

Delivery times are estimates and nsuot guaranteed.

Delays may occur due to courier issues, severe weather, or peak periods.

3. Shipping Methods & Couriers

We use trusted UK delivery partners, including:

  • Royal Mail

  • Evri

  • DPD

  • or other reputable courier services

The courier used may vary depending on parcel size, weight, and delivery location.

4. Tracking

Where available, tracking details will be provided via email once your order has been dispatched.

Please allow time for tracking updates to appear after dispatch.

5. Shipping Costs

Free UK shipping on orders over £30
Orders below this amount are charged £1.99

6. Delivery Information

  • Please ensure your shipping address is correct at checkout.

  • We cannot be responsible for delays or losses caused by incorrect address details.

  • If an order is returned due to an incorrect address, re-delivery charges may apply.

Parcels may be delivered:

  • through the letterbox where possible

  • to a safe place

  • to a neighbour

  • to a local collection point

This depends on courier procedures.

7. Delivery Issues

If your order has not arrived within 5 working days of dispatch, please contact us.

Report the following within 48 hours of delivery:

  • damaged parcels

  • missing items

  • incorrect items

Providing photos helps us resolve issues quickly.

8. Lost or Delayed Parcels

If a parcel is confirmed lost by the courier, we will offer:

  • a replacement, or

  • a full refund

Investigations may take several days before a parcel is officially declared lost.

9. Incorrect Address & Returned Parcels

If an order is returned to us due to:

  • incorrect address

  • failed delivery attempts

  • refusal to accept delivery

we may charge a re-shipping fee.

10. Peak Periods & Delays

During busy periods (such as holidays, promotions, or sales events), dispatch and delivery may take longer than usual.

We appreciate your patience during these times.

11. Contact Us

If you have any shipping questions:

Email: support@bfordcompany.info
Business name: B. Ford Company
Website: www.bfordcompany.co.uk