Terms of service

Terms of Service

Last updated: 17/02/2026

These Terms of Service (“Terms”) govern your use of the website www.bfordcompany.co.uk and the purchase of products from B. Ford Company (“we”, “us”, “our”).

By accessing this website and/or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

1. Business Information

Business name: B. Ford Company
Contact email: support@bfordcompany.info
Business address: Uckfield, East Sussex, United Kingdom

2. Use of This Website

By using our website, you agree:

  • not to misuse the website

  • not to attempt unauthorised access to systems or data

  • not to use the website for unlawful purposes

  • not to reproduce or exploit website content without permission

We reserve the right to restrict or terminate access if misuse occurs.

3. Eligibility to Purchase

By placing an order, you confirm that:

  • you are at least 18 years old, or

  • you have permission from a parent or guardian

  • the information you provide is accurate and complete

4. Product Descriptions

We aim to ensure product descriptions, images, and specifications are accurate.

However:

  • colours may vary depending on screen settings

  • sizes and measurements may vary slightly

  • product appearance may vary slightly due to manufacturing processes

Minor variations do not constitute faults.

5. Pricing & Payment

All prices are shown in GBP (£).

We reserve the right to change prices at any time.

Payment must be received before orders are dispatched.

Accepted payment methods include:

Shop pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, USDC and Klarna

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

6. Order Acceptance

After placing an order, you will receive an order confirmation email.

This email confirms receipt of your order but does not constitute acceptance.

A contract is formed when your order is dispatched.

We reserve the right to cancel orders if:

  • payment is not authorised

  • items are unavailable

  • fraud is suspected

  • pricing errors occur

7. Dispatch & Delivery

Orders are typically dispatched within 1 working day.

Estimated UK delivery time is 1–3 working days after dispatch.

Delivery timeframes are estimates and not guarantees.

We are not responsible for delays caused by:

  • couriers

  • severe weather

  • customs or postal disruptions

  • incorrect address details

Customers are responsible for providing accurate delivery information.

8. Returns & Refunds

Please refer to our Returns & Refund Policy for full details.

Your statutory rights under UK consumer law are not affected.

9. Faulty Goods & Consumer Rights

Under the Consumer Rights Act 2015, you are entitled to goods that are:

  • of satisfactory quality

  • fit for purpose

  • as described

If goods do not meet these standards, you may be entitled to repair, replacement, or refund.

See our Returns Policy for details.

10. Warranty & Product Care

Most items are covered by a 12-month manufacturing fault warranty.

This warranty does not cover:

  • accidental damage

  • misuse

  • normal wear and tear

  • improper care

Care instructions should be followed to maintain product condition.

11. Promotions & Discount Codes

Promotional codes:

  • must be used before expiry

  • cannot be combined unless stated

  • have no cash value

  • may be withdrawn at any time

We reserve the right to cancel orders where promotions are misused.

12. Intellectual Property

All content on this website, including:

  • images

  • branding

  • logos

  • product descriptions

  • design elements

is the property of B. Ford Company and may not be used without permission.

13. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, we are not liable for:

  • indirect or consequential losses

  • loss of profits or business

  • delays outside our control

  • misuse of products

Our liability shall not exceed the value of the goods purchased.

14. Product Use & Safety

Customers are responsible for ensuring products are used appropriately.

We are not liable for damage caused by misuse, modification, or improper use.

If you have allergies or sensitivities to metals, discontinue use if irritation occurs.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

We process personal data in accordance with UK data protection laws.

16. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including:

  • natural disasters

  • strikes

  • supply chain disruptions

  • transport failures

  • pandemics

17. Changes to These Terms

We may update these Terms at any time.

Changes take effect once posted on this page.

Continued use of the website indicates acceptance of updated Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

For any questions regarding these Terms:

Email: support@bfordcompany.info

Business address: Uckfield, East Sussex, United Kingdom